FAQ

How can I order at OnlineladyStore?

You can place your order online, 24 hours a day.

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How can I find an article easily?

You can find all our articles classified alphabetically by category.

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How do I delete an article?

By clicking on your basket at the right top of your screen, you will see an overview with the chosen articles. You can remove an article by clicking on ‘remove’ next to the article. The article will disappear automatically out of your basket.

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How do I know OnlineLadayStore has received my order well?

As soon as you have placed your order, you will receive an e-mail within one hour as a confirmation statement. In this e-mail you will get all the necessary information concerning the order

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I haven’t received an e-mail confirmation, what shall I do?

We advice you to send us an e-mail as soon as possible: ( info@onlineladystore.com )

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Do I have to pay administration costs?

No, the administration costs will not be charged

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When is my order paid?

After you have placed your order during checkout your order will be paid from the moment you have received a payment confirmation.

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Why was my payment refused?

If your transaction is denied, it is the bank or Credit Card Company involved that denied the transaction.
Possible reasons why your payment was refused are:
-Your type of card is not accepted by this webshop
-Your card is expired
-No more credit available on your card
Possible actions that you can consider:
-Choose another payment method
-Re-enter your information fields
If the problem persists, please contact the shop master for more information about your transaction. Make sure you have as much  information about your order as possible before contacting the webshop (info@onlineladystore.com).

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Can I also come and pick up my order?

Unfortunately it is not possible to come and pick up your order.

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How much will I pay in delivery charges?

The delivery charges depend on the country of destination and if your order has not reached the minimum amount for a free shipping – ( Go to Shipping )

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When will my order be delivered?

When we have processed and shipped your order, you will receive an e-mail notification when the order has been sent and when you can expect it.

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What if a product is missing or when something is delivered wrong?

When you receive your order, we ask you to check the products as soon as possible.
If something is not correct, you are asked to contact us within 48 hours after delivery of your order, by e-mail to info@onlineladystore.com

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Returns?

Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items: Gift cards

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